Covid-19 Memo

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By now, most of our lives have already been significantly impacted by the COVID-19 coronavirus situation. While there has not been a mandated government shutdown of assisted living communities, our partners have instituted protocols to ensure their residents and staff stay as safe and healthy as possible. The coronavirus has made it crucial that practical steps are taken to safeguard the seniors we serve and the team members who care for them.

We have outlined a few of these protocols and precautions below that are based on the CDC and Health Department guidelines and are in place effective immediately.

Visiting Restrictions

  • Only essential visitors will be permitted to enter the communities until further notice.
  • Essential visitors are defined as: adults over the age of 18 who are medical providers, hospice care providers, or visitors of residents who are at the end of life.
  • Anyone entering a senior community will be screened by: digital registration processes, answer detailed health and travel screening questions and have their temperature read and documented.
  • All staff will be screened and temperatures taken and documented at the start of each shift.
  • If an essential visitor, including medical personnel, has traveled outside of the United States in the last 14 days, those that do not pass the screening process or have a fever greater than 100.4 will not be allowed to visit.

Community Precautions

In addition to limiting visitors, they are implementing the following guidelines within the community itself:

  • Limiting gatherings of individuals to no more than 10 people.
  • Activities will continue in a limited way to avoid close contact and supplies will be properly sanitized between uses.
  • Increase in frequency of cleaning and sanitizing rooms and common areas
  • Many are suspending normal meal services in the restaurants and dining rooms, but are offering complimentary room service as well as to-go options at no additional charge.
  • Working on new ways of keeping everyone connected by posting updates on websites, helping residents utilize technology such as FaceTime and Skype with family and friends, hosting virtual classes and offering families additional phone, text or email alerts.

Can you still move to a Senior Living Community?

Yes! We continue to monitor the situation, many communities are still able to take in new residents and work with those that are both urgent and non-urgent moves. Communities have suspended in-person tours and events, but are able to do live virtual tours and answer any questions over the phone or by email. In addition, many communities are only allowing move-ins into a private, at least for the first 14 days. At that time if appropriate, the new resident can be moved into a semi-private or shared room.

The situation remains fluid and we are here to help be a resource to help answer any and all of your questions.


Please stay safe,

Rachel, David and Johnell

Team Exceptional Senior Placement


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