Testimonials
Countless 5-Star Reviews
We are honored to walk alongside families during these moments—offering guidance, clarity, and compassionate support every step of the way. The stories below reflect the real experiences of those we’ve had the privilege to serve during such an important transition.
How I never wrote a review for Rachel I just don’t know!!! She was my “right hand woman” when it came to helping me find a memory care for my mom. She knew how difficult it was for me to place her and she was so compassionate and patient. She toured with me, was honest about experiences in the past with certain places and had me tour a place that was not on my radar and I ended placing my mom there and it was the best memory care I could’ve possibly found!! Thank you Rachel for all you do.. you have no idea what an impact you make on people during a very difficult time!!!
Jennifer H
Pleasanton, CA
There really are no words to describe how thankful I am for David & ESP services! After juggling my Mom’s journey with ALZ her household & my own it was time to make a change to transition her from in-home to memory care but where, how ? I was so lost at what the first steps would be. As I was looking for care facilities I had no idea what memory care was or what the details were for assisted living. There were so many options & how much did they cost ? Thinking about how much time it would take to find her a place was very overwhelming. I stumbled across ESP on Yelp & decided to take a chance. I had no idea there were services like this, had I known I might have made the decision sooner. At this point I was willing to pay for help & to find out their services are w/out charge felt unreal. David was extremely informative & helpful. It was like relief finally! Taking the time to understand who my Mom is, budget, her needs with her condition, location etc. Then providing me with places to tour & accompanying me helped so much during such a nerve-wracking time. His non-biased direction on choosing the best place for my Mom was very refreshing. There was no pressure, just guiding me along the journey & giving me the knowledge of what to expect & brainstorming on what questions to ask. Always responding right away to any calls/emails. Just heaven sent! May God bless their lives always because what they do is appreciated beyond measures!
Thank you David!
Serena B
Mission/Foothills, Hayward, CA
I learned of Exceptional Senior Placement Services after I placed my parent in an assisted living facility. I wish I had found them earlier. David was incredibly knowledgeable about the situations and concerns I faced and helped me look at options and solutions for my parent as well as considerations for the welfare and well being of my family member. Rachel and staff also called me back to be sure my needs were addressed. Incredible service and I wasn’t even a client. If I need to look for another facility for my parent I will definitely contact Exceptional Senior Placement Services. I highly recommend this company.
Cleo L
San Ramon, CA
I feel like without this business and without David, my life would be a complete mess. David was amazing for myself and my fiance when we were trying to locate where my mother could go. I always knew there was assisted living; however, based off my mother’s health I knew she needed more than that and felt like there was no place for her. WRONG
When we first had our call with David, we explained our situation, how my mother’s health has been declining and that we put our life on hold to really manage my mother’s life. David took the time to listen to us, explain that there are places for my mother and that it will take time, but we will get there. His reassurance helped us tremendously and his patience with us was amazing.
He took us on a couple tours around the area to let us see the various options that way we have an idea in our head what we would like for my mother. After telling David what we liked and disliked about each facility, what my mother would prefer/dislike, he took the time to find a couple facilities that would be a possible good fit for her.
After 3-4 months of working with David, we finally found a perfect home for my mother. Our lives are back where I can be a daughter again to my mother rather than being the caretaker. Even though this is only the beginning, I know that if we have any issues further down the road, David will always be there for us.
Nadine Y.
Berkeley, CA
This is a massively overdue review. Without getting into specifics, this team has helped me and my family for years plan and navigate the assisted living process. They are motivated by helping people and building long term relationships and not short term gain from making a placement. My loved one needs to make a change in residence soon and Rachel and team are on speed dial for me for this next step. I’ve talked with a lot of placement agencies and they are the best, most human, responsive choice. All love for this crew.
Marley R
San Francisco, CA
In mid-2022 it became apparent that it was time to start thinking about a new home for my husband. His physical condition was deteriorating due to a neurological disease. Where to start our search? Yelp reviews led me to ESP and the owner, David. At the time, I was very stressed. Between daily visits to my husband in the skilled nursing facility where he ended up after breaking his hip and trying to imagine a realistic solution, I needed help. David from the very first phone call was reassuring and supportive. He asked great questions to gain an understanding of our needs. He understood that the very idea of my husband moving to assisted living was wrenching for both of us. David came up with several recommendations. He created a comprehensive list showing the benefits and disadvantages of a number of nearby assisted living facilities. He kept in mind that it was important to remain in our city. Ultimately, he made appointments for me at two places in Concord. Oakmont at Montecito was right down the street from our present home. To my delight, I learned that I would be able to live there with my husband in a two or three bedroom apartment. We could stay in our neighborhood! And be close to many long-time friends. David helped me figure out the timing to get on the waiting list and then followed up with me as my husband progressed with rehab. Ultimately, my husband surprised everyone and aced the stairway climbing exercises so he was able to return home. We still planned to move to the assisted living facility, but as we had selected one of the largest types of apartments, we knew it would be a wait. Sadly, my husband passed away the week before I was to take him on a tour of the facility. One of the most heartbreaking things to me about his death, was that he was so excited about moving to Montecito with me. David had helped me find what I knew and my husband believed would be a perfect home. David was very kind after my husband’s death and encouraged me to think about my own needs. I am in good health, so I don’t anticipate a move to assisted living for many years, but I have given David’s info to my family in case I need a nudge to make a change. I would 100% recommend Exceptional Senior Placement Services for anyone looking for professional and compassionate assistance in finding a home for older family members.
Catherine H.
Roseville, CA
Where to start? I’ve been working with David on finding placement for my parents, and while I haven’t yet succeeded in getting them relocated, all the roadblocks at this point are on my end.
David has been incredibly helpful throughout the process. I learned so much from just the first couple of discussions with him, and he really set my mind at ease by giving me the support and information I needed to make more informed decisions regarding senior care.
I can’t say enough good things about this service… navigating options is so bewildering without good advice!