Susan Thaxton, the person who helped me from Exceptional Senior Placement (ESP), was great. She was responsive and helpful in identifying which care homes out of many would be most appropriate for my husband and most likely to “accept” him with his dementia and occasional (but triggered) outbursts. Susan knew about the care homes she was suggesting, or if I asked for suggestions in other parts of the Bay Area that she was less familiar with, she consulted with her colleagues at ESP and got me the info I needed, and in the time I needed it. Susan is very familiar with the care home industry. She seemed genuinely interested in helping. I am very satisfied and recommend ESP.